1. Bookings – Cancellations
1. Customers can make a Booking:
i. through the Booking Engine via the Website; or
ii. by contacting Gargaretta Suites’s staff at the Wildflower Suites.
2. Making a Booking signifies the Customer’s intent to enter into an accommodation agreement. Upon availability, Gargaretta Suites will send a booking confirmation, finalizing the agreement.
3. When making a Booking, Customers will be required to provide identification information, including, but not limited to, their name, contact telephone number, and email address.
4. Offers for available apartments are subject to change. Gargaretta Suites reserves the right to refuse an accommodation agreement at its discretion.
5. Gargaretta Suites will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details. Any request to change the dates or length of stay, increase the number of Guests, change room type or add products and/or services will be subject to availability and, where the cost for such amended Booking would be higher than the original Booking, the Customer shall pay Gargaretta Suites’s standard rates from time to time for the amended Booking. Gargaretta Suites shall not be obliged to refund any part of the Charges for the original Booking if the cost of the amended Booking is less than the original Booking.
6. Specific apartments are not guaranteed for use. Gargaretta Suites may impose restrictions such as minimum stays or booking guarantees.
7. For multi-day reservations, no-shows will result in the cancellation of subsequent nights without compensation.
8. Customer may request a cancellation within the specified period as per below, otherwise, the agreed remuneration will be charged:
A. For Long stays (29Days – 11Months)
i. Fully refundable, if cancellation is requested at least 30 calendar days before the check-in date
ii. Non-refundable, if cancellation is requested less than 30 calendar days before the check-in date
B. For Short stays (1Day – 28Days)
i. Fully refundable, if cancellation is requested at least 10 calendar days before the check-in date
ii. Non-refundable, if cancellation is requested less than 10 calendar days before the check-in date
9. No-shows will be subject to charges.
10. Gargaretta Suites reserves the right to cancel any Booking if:
A. the payment by the Customer has not been made or is not valid;
B. the cancellation period has expired;
C. a Guest re-sells or transfers all or any part of a Booking or if Gargaretta Suites has reasonable grounds to suspect that a Guest is in breach of the above.
2. Fees, Payments & Billing
1. Unless otherwise agreed by Gargaretta Suites, the Charges shown at booking cover the provision of accommodation at the booked Wildflower Suites and include Valued Added and fees. Local taxes may not be included and the Guest may incur additional charges for services such as food and beverage (amongst other, the “Additional Charges”).
2. Bookings will be subject to the Customer making payment of the Charges in full in advance or providing valid debit card or credit card details from which the Charges can be taken at the relevant time in accordance with the Booking Terms of the Booking.
3. Price adjustments may occur if tax rates or levies change, especially if it’s more than four months after booking.
4. If the Charges do not include city tax (if any), it must be paid by the Customer or Guests at the relevant property either on arrival or when payment for the Booking is made.
5. Any Additional Charges must be paid either as they are incurred or, at Gargaretta Suites’s option, at check out.
6. Set-off is not permitted except for undisputed or legally established claims.
7. Accepted payment methods include credit and debit cards (MasterCard, Visa Card, American Express). Cash payments are not accepted.
8. The Customer is responsible for any bank charges and foreign exchange fees in relation to payment of the Charges or the Additional Charges. In the event of a chargeback, Gargaretta Suites reserves the right to re-charge the Customer for the costs it incurs.
9. Where Gargaretta Suites makes a refund to the Customer, it shall use the same payment method as used for the original payment.
10. Invoices will be provided electronically upon request.